Questions about products: Do you have any questions about a product? Please contact us at the designated hotline number or call your customer service representative. Alternatively, you can use live chat or a generate a service ticket in your customer account.
ECO-labels: The Blue Angel, the FSC label, DIN 33870 or DIN 33871-1 are particularly important labels and standards indicating environmentally-friendly offerings.
Live Chat: No matter which product page you are on or which phase of your order transaction you are at. A simple click on the "Live Chat" button on the right-hand side of the screen will connect you to a service operator who will advise you.
Service Hotline: Alternatively, you can reach us by phone.
Orders & Delivery
Price promise: We are the cheapest. So that we can always keep this promise, on each product page we offer you the option of clicking on the "Cheaper?” tab to check to find a cheaper price.
Product variety: EDICO offers you a choice of more than 10 million products in the areas of toners and inks, printers and hardware, as well as office supplies. This range is constantly being added to.
Low shipping costs: There are no hidden charges at EDICO. Business customers receive free to door deliveries starting from a purchase order value of €200 net. This includes a shipping fee of EUR 7.50 net.
Fast delivery: Provided the merchandise is in stock, EDICO delivers within 48 hours. Please note the colour codes on the product page displaying more information about delivery.
Payment: At EDICO, you can make an advance payment, or use PayPal, a credit card, a direct electronic debit or pay on account. Cash payment is also possible if you collect the goods from our central warehouse.
The right printer accessories in just two clicks: Simply select the manufacturer of your printing device. The next box will display all models of this manufacturer in the areas of inkjet printers, laser printers, dot matrix printers, plotters and copiers. Here you can select your model. And you will see the complete range of consumables and spare parts that EDICO offers for your printing device.
Free text search: Enter a search term As you type, EDICO will display appropriate search suggestions.
Properties search: Select the desired product range by clicking through the 4 hierarchies. Looking for a suitable processor for your PC? Under Printers & Hardware/PC Components & Memory/PC Components/Processors, you will find a shopping assistant that searches for exactly the right processor that best suits your requirements.
Accessories: EDICO offers matching accessory items for almost all of its deals.
Fast ordering: If you need it even faster, EDICO offers you a wish list feature, where you can store frequently ordered items. Alternatively, orders placed in your customer area can be reordered quickly and easily. Or you can enter ithe part numbers of your products listed in a previous statement on your quick order form.
Click here, to log in to our reseller shop. With low wholesale prices, a personal account manager and industry leading fast and reliable lead times to almost anywhere in the world we're happy to assist you in building up your business. Feel free to use our blindshipment service. Your customer advisor will be happy to give you more details.